| 9848085 |
Customer satisfaction-based predictive routing and methods |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2017-12-19 |
| 9847084 |
Personality-based chatbot and methods |
Christopher Danson |
2017-12-19 |
| 9837078 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Douglas Brown, Christopher Danson |
2017-12-05 |
| 9837079 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Douglas Brown, Christopher Danson |
2017-12-05 |
| 9699307 |
Method and system for automatically routing a telephonic communication |
Kelly Conway, Christopher Danson, Douglas Brown |
2017-07-04 |
| 9692894 |
Customer satisfaction system and method based on behavioral assessment data |
Kelly Conway, Douglas Brown, Christopher Danson |
2017-06-27 |
| 9667795 |
Dynamic occupancy predictive routing and methods |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce +1 more |
2017-05-30 |
| 9667788 |
Responsive communication system for analyzed multichannel electronic communication |
Kelly Conway, Christopher Danson, Douglas Brown, Roger Warford, Melissa Moore +1 more |
2017-05-30 |
| 9571650 |
Method and system for generating a responsive communication based on behavioral assessment data |
Kelly Conway, Keene Hedges Capers, Christopher Danson, Douglas Brown, Roger Warford +1 more |
2017-02-14 |
| 9565312 |
Real-time predictive routing |
Kelly Conway, Douglas Brown, Michael Glen Gates, William Duane Skeen, Brendan Joyce |
2017-02-07 |