| 9848085 |
Customer satisfaction-based predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more |
2017-12-19 |
| 9847084 |
Personality-based chatbot and methods |
David Gustafson |
2017-12-19 |
| 9842590 |
Face-to-face communication analysis via mono-recording system and methods |
Roger Warford, Jennifer Kuhn |
2017-12-12 |
| 9837079 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Douglas Brown, David Gustafson |
2017-12-05 |
| 9837078 |
Methods and apparatus for identifying fraudulent callers |
Roger Warford, Douglas Brown, David Gustafson |
2017-12-05 |
| 9779084 |
Online classroom analytics system and methods |
Brittney Lynn McIngvale, Alain Stephan, Tomasz Stadnik, Samantha Shruti Desikan, Roger Warford |
2017-10-03 |
| 9760838 |
Trend identification and behavioral analytics system and methods |
Douglas Brown, Roger Warford, Andrew Traba, Jordana Heller |
2017-09-12 |
| 9699307 |
Method and system for automatically routing a telephonic communication |
Kelly Conway, Douglas Brown, David Gustafson |
2017-07-04 |
| 9692894 |
Customer satisfaction system and method based on behavioral assessment data |
Kelly Conway, David Gustafson, Douglas Brown |
2017-06-27 |
| 9667795 |
Dynamic occupancy predictive routing and methods |
Kelly Conway, David Gustafson, Douglas Brown, Michael Glen Gates, William Duane Skeen +1 more |
2017-05-30 |
| 9667788 |
Responsive communication system for analyzed multichannel electronic communication |
Kelly Conway, Douglas Brown, David Gustafson, Roger Warford, Melissa Moore +1 more |
2017-05-30 |
| 9571650 |
Method and system for generating a responsive communication based on behavioral assessment data |
Kelly Conway, Keene Hedges Capers, Douglas Brown, David Gustafson, Roger Warford +1 more |
2017-02-14 |
| 9538008 |
Distress analysis of mono-recording system and methods |
Roger Warford, Jennifer Kuhn |
2017-01-03 |