Issued Patents 2017
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9826095 | Systems and methods for multichannel routing of work items in a contact center | Paul Denby, Tony McCormack | 2017-11-21 |
| 9781268 | System and method for contact center routing of a customer based on media capabilities | Peter Flannery, Tony McCormack | 2017-10-03 |
| 9766894 | Method and apparatus for enabling a processor to generate pipeline control signals | C. John Glossner, Gary J. Nacer, Murugappan Senthilvelan, Vitaly Kalashnikov, Arthur Joseph Hoane +2 more | 2017-09-19 |
| 9699256 | System and method for dynamic suggestion of optimal course of action | Neil O'Connor, Tony McCormack | 2017-07-04 |
| 9635061 | System and method for managing conference calls | Tony McCormack, Desmond Kirrane | 2017-04-25 |
| 9621728 | System and method for prioritizing agent intervention into automated customer engagements | Tony McCormack, Neil O'Connor, Paul Denby | 2017-04-11 |
| 9558000 | Multithreading using an ordered list of hardware contexts | C. John Glossner, Gary J. Nacer, Murugappan Senthilvelan, Vitaly Kalashnikov, Arthur Joseph Hoane +2 more | 2017-01-31 |
| 9549070 | System and method for compatibility-based team formation | Neil O'Connor, Ronan Fox, Liam Loftus, Tommy Moran | 2017-01-17 |
| 9542657 | Method and system for optimizing contact center performance | Neil O'Connor, Seamus Hayes | 2017-01-10 |