Issued Patents 2017
Showing 1–6 of 6 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9699256 | System and method for dynamic suggestion of optimal course of action | Paul D'Arcy, Tony McCormack | 2017-07-04 |
| 9674360 | Management of contacts at contact centers | Michael James Hartman, Tony McCormack, Thomas Howley | 2017-06-06 |
| 9621728 | System and method for prioritizing agent intervention into automated customer engagements | Tony McCormack, Paul D'Arcy, Paul Denby | 2017-04-11 |
| 9591134 | Method and system for determining occupancy of resources in a multimodal contact center | Robert C. Steiner, John McGreevy, Tony McCormack | 2017-03-07 |
| 9549070 | System and method for compatibility-based team formation | Ronan Fox, Paul D'Arcy, Liam Loftus, Tommy Moran | 2017-01-17 |
| 9542657 | Method and system for optimizing contact center performance | Paul D'Arcy, Seamus Hayes | 2017-01-10 |