Issued Patents 2017
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9813557 | Conditional attribute mapping in work assignment | — | 2017-11-07 |
| 9781263 | Context-based dynamic adjustment to pacing algorithm | Andrew D. Flockhart, Joylee E. Kohler | 2017-10-03 |
| 9609130 | System and method for managing agent schedules in a contact center | Katherine A. Sobus | 2017-03-28 |
| 9591134 | Method and system for determining occupancy of resources in a multimodal contact center | Neil O'Connor, John McGreevy, Tony McCormack | 2017-03-07 |
| 9569751 | Mechanism for creation and utilization of an attribute tree in a contact center | Wen-Hua Ju | 2017-02-14 |
| 9571654 | Bitmaps for next generation contact center | Andrew D. Flockhart | 2017-02-14 |
| 9571644 | Contact advocate | — | 2017-02-14 |