Issued Patents 2017
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9826095 | Systems and methods for multichannel routing of work items in a contact center | Paul D'Arcy, Paul Denby | 2017-11-21 |
| 9781268 | System and method for contact center routing of a customer based on media capabilities | Peter Flannery, Paul D'Arcy | 2017-10-03 |
| 9699121 | Instant text message conductor | John H. Yoakum, Jeffrey Hodson | 2017-07-04 |
| 9699256 | System and method for dynamic suggestion of optimal course of action | Neil O'Connor, Paul D'Arcy | 2017-07-04 |
| 9674360 | Management of contacts at contact centers | Michael James Hartman, Neil O'Connor, Thomas Howley | 2017-06-06 |
| 9635061 | System and method for managing conference calls | Desmond Kirrane, Paul D'Arcy | 2017-04-25 |
| 9628625 | System and method to use predicted agent state to optimize selection strategy | Dawid Nowak, Joseph Smyth | 2017-04-18 |
| 9621728 | System and method for prioritizing agent intervention into automated customer engagements | Neil O'Connor, Paul D'Arcy, Paul Denby | 2017-04-11 |
| 9591134 | Method and system for determining occupancy of resources in a multimodal contact center | Neil O'Connor, Robert C. Steiner, John McGreevy | 2017-03-07 |