Issued Patents 2016
Showing 1–16 of 16 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9521257 | Dialing telephone numbers in a contact center based on a dial-type indicator | Teresa Gudger | 2016-12-13 |
| 9521256 | Dialing a telephone number subject to an autodialer prohibition in a contact center | Teresa Gudger | 2016-12-13 |
| 9473634 | Management system for using speech analytics to enhance contact center agent conformance | Jason P. Ouimette, Jennifer Blackwell | 2016-10-18 |
| 9456085 | Managing contact attempts to an account in a contact center | Andy E. Perdue | 2016-09-27 |
| 9407758 | Using a speech analytics system to control a secure audio bridge during a payment transaction | Marcin Pycko | 2016-08-02 |
| 9398148 | Calling party number selection for outbound calls | Ellwood I. Neuer, III, Ruby Amastha Fields, Juderic Trinidad, Theodore Ray Abbott, II | 2016-07-19 |
| 9384379 | Using quick response code to generate an electronic consent database | — | 2016-07-05 |
| 9386153 | Identifying information resources for contact center agents based on analytics | Christopher S. Haggerty | 2016-07-05 |
| 9374459 | Integrating two-dimensional bar codes and embedded links with call center operation | — | 2016-06-21 |
| 9363374 | Using a speech analytics system to control pre-recorded scripts for debt collection calls | Edward G. Hodges, Jr. | 2016-06-07 |
| 9363378 | Processing stored voice messages to identify non-semantic message characteristics | Patrick M. McDaniel | 2016-06-07 |
| 9325841 | Determining whether the local time where a mobile device is located is within a calling window of time | James K. Noble, Jr., Jason P. Ouimette, Christopher S. Haggerty | 2016-04-26 |
| 9313632 | Determining whether the local time for a location where a mobile device is located is within a calling window of time | Jason P. Ouimette, Christopher S. Haggerty | 2016-04-12 |
| 9307084 | Protecting sensitive information provided by a party to a contact center | Marcin Pycko | 2016-04-05 |
| 9299343 | Contact center speech analytics system having multiple speech analytics engines | Christopher S. Haggerty | 2016-03-29 |
| 9256774 | Using quick response codes to generate an electronic consent database | — | 2016-02-09 |