Issued Patents 2016
Showing 1–12 of 12 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9531881 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Jason P. Ouimette, Ellwood I. Neuer, III | 2016-12-27 |
| 9531877 | Pacing outbound communications that generate inbound communications | Jason P. Ouimette | 2016-12-27 |
| 9520732 | Regulate current battery usage of a mobile device | James K. Noble, Jr. | 2016-12-13 |
| 9472188 | Predicting outcomes for events based on voice characteristics and content of a contact center communication | Jason P. Ouimette | 2016-10-18 |
| 9456076 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Marcin Pycko, Chad Hitchcock, Jason P. Ouimette | 2016-09-27 |
| 9431842 | Regulate the charging of a mobile device | James K. Noble, Jr. | 2016-08-30 |
| 9426291 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Jason P. Ouimette, Ellwood I. Neuer, III | 2016-08-23 |
| 9386153 | Identifying information resources for contact center agents based on analytics | Karl H. Koster | 2016-07-05 |
| 9325841 | Determining whether the local time where a mobile device is located is within a calling window of time | James K. Noble, Jr., Jason P. Ouimette, Karl H. Koster | 2016-04-26 |
| 9319525 | Best time to call parties having multiple contacts | James K. Noble, Jr. | 2016-04-19 |
| 9313632 | Determining whether the local time for a location where a mobile device is located is within a calling window of time | Jason P. Ouimette, Karl H. Koster | 2016-04-12 |
| 9299343 | Contact center speech analytics system having multiple speech analytics engines | Karl H. Koster | 2016-03-29 |