Issued Patents 2016
Showing 1–12 of 12 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9531881 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2016-12-27 |
| 9531877 | Pacing outbound communications that generate inbound communications | Christopher S. Haggerty | 2016-12-27 |
| 9472188 | Predicting outcomes for events based on voice characteristics and content of a contact center communication | Christopher S. Haggerty | 2016-10-18 |
| 9473634 | Management system for using speech analytics to enhance contact center agent conformance | Jennifer Blackwell, Karl H. Koster | 2016-10-18 |
| 9456076 | Handling audio path failure and poor quality of service for voice calls in a contact center | James K. Noble, Jr., Christopher S. Haggerty, Marcin Pycko, Chad Hitchcock | 2016-09-27 |
| 9456083 | Configuring contact center components for real time speech analytics | — | 2016-09-27 |
| 9438730 | Using a speech analytics system to offer callbacks | Bryan T. Lillard, Parimal Patel, Eyob Mekonnen | 2016-09-06 |
| 9426291 | Forecasting and scheduling campaigns involving sending outbound communications that generate inbound communications | Ellwood I. Neuer, III, Christopher S. Haggerty | 2016-08-23 |
| 9350866 | Using a speech analytics system to offer callbacks | Eyob Mekonnen, Brian T. Lillard, Parimal Patel | 2016-05-24 |
| 9350861 | Using location based services for determining a calling window | Howard S. Leary, Ellwood I. Neuer, III | 2016-05-24 |
| 9325841 | Determining whether the local time where a mobile device is located is within a calling window of time | James K. Noble, Jr., Karl H. Koster, Christopher S. Haggerty | 2016-04-26 |
| 9313632 | Determining whether the local time for a location where a mobile device is located is within a calling window of time | Christopher S. Haggerty, Karl H. Koster | 2016-04-12 |