Issued Patents 2005
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6970821 | Method of creating scripts by translating agent/customer conversations | Craig Shambaugh, Anthony Dezonno, Jared Bluestein, Kenneth E. Venner, Jim F. Martin +2 more | 2005-11-29 |
| 6961419 | Contact center data integration with enterprise applications | Dave Mosquera, Anthony Dezonno, Jeffrey Hodson, Joseph Bloom, David Funck +4 more | 2005-11-01 |
| 6959080 | Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection | Anthony Dezonno, Craig Shambaugh | 2005-10-25 |
| 6931119 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Mark Michelson, Roger Sumner, Carlo Bonifazi, Jeffrey Hodson, Craig Shambaugh +2 more | 2005-08-16 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Anthony Dezonno, Kenneth E. Venner, James F. Martin, Darryl Hymel +2 more | 2005-04-26 |
| 6870926 | Method of optimizing call center resources based upon statistics | Craig Shambaugh, Joe Bloom, Anthony Dezonno, David Funck, Jeff Hodson +4 more | 2005-03-22 |
| 6868153 | Customer touch-point scoring system | Anthony Dezonno, Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson +2 more | 2005-03-15 |