Issued Patents 2005
Showing 1–8 of 8 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6970821 | Method of creating scripts by translating agent/customer conversations | Craig Shambaugh, Mark Power, Jared Bluestein, Kenneth E. Venner, Jim F. Martin +2 more | 2005-11-29 |
| 6961419 | Contact center data integration with enterprise applications | Mark Power, Dave Mosquera, Jeffrey Hodson, Joseph Bloom, David Funck +4 more | 2005-11-01 |
| 6959080 | Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection | Mark Power, Craig Shambaugh | 2005-10-25 |
| 6885744 | Method of providing background and video patterns | Jared Bluestein, Mark Power, Kenneth E. Venner, James F. Martin, Darryl Hymel +2 more | 2005-04-26 |
| 6870926 | Method of optimizing call center resources based upon statistics | Craig Shambaugh, Joe Bloom, David Funck, Jeff Hodson, Eric James +4 more | 2005-03-22 |
| 6868153 | Customer touch-point scoring system | Jeff Hodson, Roger Sumner, Carlo Bonifazi, Mark Michelson, Robert Beckstrom +2 more | 2005-03-15 |
| 6865267 | Method and system for routing transactions in an automatic call distribution system based on non-voice dialog agent skill set | — | 2005-03-08 |
| 6842515 | Multi-site responsibility-based routing | Ole J. Mengshoel, Ken Fertig, Kurt E. Sunderman | 2005-01-11 |