Issued Patents 2002
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6463346 | Workflow-scheduling optimization driven by target completion time | Darryl J. Maxwell, Keith R. McFarlane, Paul L. Richman, Lucinda M. Sanders | 2002-10-08 |
| 6453038 | System for integrating agent database access skills in call center agent assignment applications | Keith R. McFarlane, Lucinda M. Sanders, Paul L. Richman, Darryl J. Maxwell | 2002-09-17 |
| 6366668 | Method of routing calls in an automatic call distribution network | Simon C. Borst, Francis C. Hymus, Eugene P. Mathews, Martin I. Reiman, Judith B. Seery +1 more | 2002-04-02 |