Issued Patents 2002
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6463346 | Workflow-scheduling optimization driven by target completion time | Andrew D. Flockhart, Darryl J. Maxwell, Keith R. McFarlane, Lucinda M. Sanders | 2002-10-08 |
| 6453038 | System for integrating agent database access skills in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Darryl J. Maxwell | 2002-09-17 |
| 6392666 | Telephone call center monitoring system allowing real-time display of summary views and interactively defined detailed views | Lichan Hong, Kenneth Charles Cox, Vladimir Nepustil | 2002-05-21 |