Issued Patents 2002
Showing 1–2 of 2 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6463346 | Workflow-scheduling optimization driven by target completion time | Andrew D. Flockhart, Keith R. McFarlane, Paul L. Richman, Lucinda M. Sanders | 2002-10-08 |
| 6453038 | System for integrating agent database access skills in call center agent assignment applications | Keith R. McFarlane, Andrew D. Flockhart, Lucinda M. Sanders, Paul L. Richman | 2002-09-17 |