Issued Patents 2002
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6366666 | Adjustment of call selection to achieve target values for interval-based performance metrics in a call center | David Bengtson, James E. Ertel, Robin H. Foster | 2002-04-02 |
| 6366668 | Method of routing calls in an automatic call distribution network | Simon C. Borst, Andrew D. Flockhart, Francis C. Hymus, Martin I. Reiman, Judith B. Seery +1 more | 2002-04-02 |
| 6359982 | Methods and apparatus for determining measures of agent-related occupancy in a call center | Robin H. Foster, Roy A. Jensen, Joylee E. Kohler | 2002-03-19 |
| 6356632 | Call selection and agent selection in a call center based on agent staffing schedule | Robin H. Foster, William Edward Gourlay | 2002-03-12 |
| 6353667 | Minimum interruption cycle time threshold for reserve call center agents | Robin H. Foster | 2002-03-05 |