Issued Patents 2002
Showing 1–4 of 4 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6366666 | Adjustment of call selection to achieve target values for interval-based performance metrics in a call center | David Bengtson, James E. Ertel, Eugene P. Mathews | 2002-04-02 |
| 6359982 | Methods and apparatus for determining measures of agent-related occupancy in a call center | Roy A. Jensen, Joylee E. Kohler, Eugene P. Mathews | 2002-03-19 |
| 6356632 | Call selection and agent selection in a call center based on agent staffing schedule | William Edward Gourlay, Eugene P. Mathews | 2002-03-12 |
| 6353667 | Minimum interruption cycle time threshold for reserve call center agents | Eugene P. Mathews | 2002-03-05 |