| 12034884 |
Time tolerant prompt detection |
Sarah Lynn Hagan, Laura Jill Kleiman |
2024-07-09 |
| 11825025 |
Prompt detection by dividing waveform snippets into smaller snipplet portions |
Sarah Lynn Hagan, Laura Jill Kleiman |
2023-11-21 |
| 11778094 |
Time tolerant prompt detection |
Sarah Lynn Hagan, Laura Jill Kleiman |
2023-10-03 |
| 11568231 |
Waypoint detection for a contact center analysis system |
Marie Wenzel Meteer |
2023-01-31 |
| 11418647 |
Presenting multiple customer contact channels in a browseable interface |
Michael Thome |
2022-08-16 |
| 9407764 |
Systems and methods for presenting end to end calls and associated information |
— |
2016-08-02 |
| 8885798 |
Systems and methods for presenting end to end calls and associated information |
— |
2014-11-11 |
| 8102973 |
Systems and methods for presenting end to end calls and associated information |
— |
2012-01-24 |
| 7092506 |
Systems and methods for providing audio information to service agents |
Joshua Bers, Michael Roberts, William C. Russell, Lawrence Smith |
2006-08-15 |
| 7039166 |
Apparatus and method for visually representing behavior of a user of an automated response system |
Bernhard Suhm, Barbara FREEMAN |
2006-05-02 |
| 7003079 |
Apparatus and method for monitoring performance of an automated response system |
Daniel J. McCarthy |
2006-02-21 |
| 6970554 |
System and method for observing calls to a call center |
Michael Roberts |
2005-11-29 |
| 6937705 |
Apparatus and method for visually representing events in calls handled by an automated response system |
Katherine Godfrey |
2005-08-30 |
| 6922466 |
System and method for assessing a call center |
Bernhard Suhm, Yvette Tenney, Daniel J. McCarthy, Patrick Joseph McHugh, Peter DICK |
2005-07-26 |
| 6904143 |
Apparatus and method for logging events that occur when interacting with an automated call center system |
Michael Decerbo |
2005-06-07 |
| 6898277 |
System and method for annotating recorded information from contacts to contact center |
Marie Wenzel Meteer, Bernhard Suhm |
2005-05-24 |
| 6895083 |
System and method for maximum benefit routing |
Joshua Bers, John A. Golden |
2005-05-17 |
| 6882723 |
Apparatus and method for quantifying an automation benefit of an automated response system |
Bernhard Suhm |
2005-04-19 |
| 6879685 |
Apparatus and method for analyzing routing of calls in an automated response system |
Katherine Godfrey, Bernhard Suhm |
2005-04-12 |
| 6823054 |
Apparatus and method for analyzing an automated response system |
Bernhard Suhm |
2004-11-23 |
| 6700972 |
System and method for processing and collecting data from a call directed to a call center |
Patrick Joseph McHugh, Peter DICK |
2004-03-02 |
| 6052093 |
Small omni-directional, slot antenna |
Nian Jing Yao, Vikram Verma |
2000-04-18 |
| 5319735 |
Embedded signalling |
Robert David Preuss, Salim E. Roukos, A. W. F. Huggins, Herbert Gish, Marcos Antonio Bergamo +1 more |
1994-06-07 |
| 4956867 |
Adaptive beamforming for noise reduction |
Patrick M. Zurek, Julie E. Greenberg |
1990-09-11 |
