Issued Patents All Time
Showing 1–7 of 7 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 7039166 | Apparatus and method for visually representing behavior of a user of an automated response system | Patrick Peterson, Barbara FREEMAN | 2006-05-02 |
| 6922466 | System and method for assessing a call center | Patrick Peterson, Yvette Tenney, Daniel J. McCarthy, Patrick Joseph McHugh, Peter DICK | 2005-07-26 |
| 6898277 | System and method for annotating recorded information from contacts to contact center | Marie Wenzel Meteer, Patrick Peterson | 2005-05-24 |
| 6882723 | Apparatus and method for quantifying an automation benefit of an automated response system | Patrick Peterson | 2005-04-19 |
| 6879685 | Apparatus and method for analyzing routing of calls in an automated response system | Patrick Peterson, Katherine Godfrey | 2005-04-12 |
| 6823054 | Apparatus and method for analyzing an automated response system | Patrick Peterson | 2004-11-23 |
| 5855000 | Method and apparatus for correcting and repairing machine-transcribed input using independent or cross-modal secondary input | Alexander Waibel, Arthur McNair | 1998-12-29 |