| 7039166 |
Apparatus and method for visually representing behavior of a user of an automated response system |
Patrick Peterson, Barbara FREEMAN |
2006-05-02 |
| 6922466 |
System and method for assessing a call center |
Patrick Peterson, Yvette Tenney, Daniel J. McCarthy, Patrick Joseph McHugh, Peter DICK |
2005-07-26 |
| 6898277 |
System and method for annotating recorded information from contacts to contact center |
Marie Wenzel Meteer, Patrick Peterson |
2005-05-24 |
| 6882723 |
Apparatus and method for quantifying an automation benefit of an automated response system |
Patrick Peterson |
2005-04-19 |
| 6879685 |
Apparatus and method for analyzing routing of calls in an automated response system |
Patrick Peterson, Katherine Godfrey |
2005-04-12 |
| 6823054 |
Apparatus and method for analyzing an automated response system |
Patrick Peterson |
2004-11-23 |
| 5855000 |
Method and apparatus for correcting and repairing machine-transcribed input using independent or cross-modal secondary input |
Alexander Waibel, Arthur McNair |
1998-12-29 |