Patent Leaderboard
USPTO Patent Rankings Data through Dec 31, 2025
Home › Apparatus and method for logging events that occur when interacting with an automated call center system

Apparatus and method for logging events that occur when interacting with an automated call center system

US Patent 6904143 · Granted Jun 7, 2005

Estimated economic value: $157,224,000 ⓘ

Assignee

Inventors

View full patent text on Google Patents →

More Patents by These Inventors

Time tolerant prompt detection2024
Prompt detection by dividing waveform snippets into smaller snipplet portions2023
Time tolerant prompt detection2023
Waypoint detection for a contact center analysis system2023
Presenting multiple customer contact channels in a browseable interface2022
Systems and methods for presenting end to end calls and associated information2016
Systems and methods for presenting end to end calls and associated information2014
Systems and methods for presenting end to end calls and associated information2012
Systems and methods for providing audio information to service agents2006
Apparatus and method for visually representing behavior of a user of an automate2006
Apparatus and method for monitoring performance of an automated response system2006
System and method for observing calls to a call center2005