| 9443216 |
System and method for providing managed instant communication (or chat)-based helpdesk services |
Amit Kumar Singh, Minbao Li, Dinyar Kavouspour, Tao Yang |
2016-09-13 |
| 8880668 |
Method and system for integrating data from multiple sources |
Walid Hassan, Kannan Thillai Chidambaram, Saif Daresalamwala, Thillai Ponnambalam |
2014-11-04 |
| 8832187 |
System and method for providing chat-based crisis management services |
Nikhil Goel, Bipin Sakamuri, Amit Kumar Singh, Dinyar Kavouspour |
2014-09-09 |
| 8819549 |
Method and system for mutidimensional virtual online support center |
Amar Nageswaram, Vijay Arumugam, Dinyar Kavouspour, Amit Kumar Singh |
2014-08-26 |
| 8775514 |
System and method for providing instant communication based customer support services using voice recognition |
Nikhil Goel, Bipin Sakamuri, Amit Kumar Singh, Dinyar Kavouspour |
2014-07-08 |
| 8626703 |
Enterprise resource planning (ERP) system change data capture |
Shankar Harihara, Walid Hassan, Tereasa Walker, Thillai Ponnambalam, Solleti Prakash Sreekanth +1 more |
2014-01-07 |
| 8279779 |
Method and system for virtual agent session monitoring and barge-in |
Amit Kumar Singh, Amar Nageswaram, Dinyar Kavouspour, Tao Yang |
2012-10-02 |