| 9542549 |
Toolbar for single sign-on and non-single sign-on sites, applications, systems, and sessions |
Christopher M. Gonzalez, S. A. Vetha Manickam, Madan Ponna, Sharad Kumar, James Carleton Hicks +1 more |
2017-01-10 |
| 9443216 |
System and method for providing managed instant communication (or chat)-based helpdesk services |
Amit Kumar Singh, Minbao Li, Fari Ebrahimi, Tao Yang |
2016-09-13 |
| 9274824 |
Network technology standard operating environment |
Michael R. Blake, John Stephen Bartholomew, Anthony King, Michael A. Jaquays, Mike A. Craig |
2016-03-01 |
| 9202196 |
Rule-based tracking of products based on intelligent identifiers |
Amit Kumar Singh, Chad Young, Rupesh Kumar, John Taneyhill, Fariborz Ebrahimi |
2015-12-01 |
| 9177283 |
System and method for providing a community portal for chat-based support services |
Amit Kumar Singh, Fariborz Ebrahimi, Nikhil Goel, Amar Nageswaram |
2015-11-03 |
| 8832187 |
System and method for providing chat-based crisis management services |
Nikhil Goel, Bipin Sakamuri, Amit Kumar Singh, Fari Ebrahimi |
2014-09-09 |
| 8819549 |
Method and system for mutidimensional virtual online support center |
Amar Nageswaram, Vijay Arumugam, Fari Ebrahimi, Amit Kumar Singh |
2014-08-26 |
| 8775514 |
System and method for providing instant communication based customer support services using voice recognition |
Nikhil Goel, Bipin Sakamuri, Amit Kumar Singh, Fari Ebrahimi |
2014-07-08 |
| 8755506 |
System and method for providing call and chat conferencing |
Amit Kumar Singh, Fariborz Ebrahimi, Bipin Sakamuri, Amar Nageswaram |
2014-06-17 |
| 8667059 |
System and method for providing agent managed support via instant messaging |
Amit Kumar Singh, Fariborz Ebrahimi, Bipin Sakamuri, Amar Nageswaram, Nikhil Goel |
2014-03-04 |
| 8364903 |
Field level concurrency and transaction control for out-of-process object caching |
Amit Kumar Singh, Tarun Jindal, Tao Yang, Fairborz Ebrahimi |
2013-01-29 |
| 8279779 |
Method and system for virtual agent session monitoring and barge-in |
Amit Kumar Singh, Amar Nageswaram, Fari Ebrahimi, Tao Yang |
2012-10-02 |