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Systems and methods for customer service agent-guided chat session digital assistant |
Saivivek Thiyagarajan, Shoma Chakravarty, Sankar Shanmugam, Srinivasa Kaniganti, Madhu Talupur +3 more |
2023-05-09 |
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Systems and methods for customer service agent-guided chat session digital assistant |
Saivivek Thiyagarajan, Shoma Chakravarty, Sankar Shanmugam, Srinivasa Kaniganti, Madhu Talupur +3 more |
2021-09-14 |
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Social television system |
Manah M. Khalil, Omar A. Abou-Khamis, Vijaya R. Challa, Anil K. Guntupalli, Mazen Hammad +1 more |
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Virtual agent response to customer inquiries |
Amit Kumar Singh, Mark Nicholas Studness |
2015-12-01 |
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System and method for providing a community portal for chat-based support services |
Amit Kumar Singh, Fariborz Ebrahimi, Dinyar Kavouspour, Nikhil Goel |
2015-11-03 |
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Method and system for mutidimensional virtual online support center |
Vijay Arumugam, Dinyar Kavouspour, Fari Ebrahimi, Amit Kumar Singh |
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System and method for providing call and chat conferencing |
Amit Kumar Singh, Fariborz Ebrahimi, Dinyar Kavouspour, Bipin Sakamuri |
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System and method for providing agent managed support via instant messaging |
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2014-03-04 |
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Method and system for virtual agent session monitoring and barge-in |
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2012-10-02 |