| 10055742 |
Call transfers for web-delivered calls |
Brian S. Badger |
2018-08-21 |
$303,958,000 |
| 9916128 |
Visual and voice co-browsing framework |
Brian S. Badger |
2018-03-13 |
$98,987,000 |
| 9712674 |
Third-party call control over secure duplex communication channel |
Brian S. Badger, Gregory J. Bjornberg, Steven W. Statham |
2017-07-18 |
$70,101,000 |
| 9276969 |
Method and system for providing a setup timer in a SIP-based network |
Matthew A. Nickols, Tim D. Paiement, Peter E. Hanson |
2016-03-01 |
$25,559,000 |
| 9247060 |
Call control for web calls |
Brian S. Badger |
2016-01-26 |
$39,497,000 |
| 9112976 |
Parking and routing network calls and sessions |
Curtis E. Allen, Frances D. E. Taylor |
2015-08-18 |
$23,838,000 |
| 8971514 |
Avoiding failed routes |
Steven W. Statham, Kirk Hill |
2015-03-03 |
$19,949,000 |
| 8908840 |
IVR recording continuity control |
Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera |
2014-12-09 |
$38,044,000 |
| 8861692 |
Web call access and egress to private network |
Brian S. Badger |
2014-10-14 |
$32,093,000 |
| 8787537 |
IVR communication session routing and recording |
Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera |
2014-07-22 |
$31,556,000 |
| 8774395 |
IVR recording management and control |
Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera |
2014-07-08 |
$33,278,000 |
| 8750467 |
Systems and methods for handling calls associated with an interactive voice response application |
Brian S. Badger, Brian Somes |
2014-06-10 |
$42,591,000 |
| 8619957 |
Delivery of call data in a communication system |
Charles F. Delacey |
2013-12-31 |
$26,562,000 |
| 8315363 |
Network call recording |
Brian S. Badger, Robert A. Sartini, John Macedo, Gregory J. Bjornberg, John Rivera |
2012-11-20 |
$24,119,000 |
| 8310958 |
Routing calls in a network |
Phillip D. Crable, Brian S. Badger |
2012-11-13 |
$35,578,000 |
| 8139729 |
Systems and methods for handling calls associated with an interactive voice response application |
Brian S. Badger, Brian Somes |
2012-03-20 |
$50,397,000 |
| 7623644 |
System for executing advanced interactive voice response services using service-independent building blocks |
Greg Bjornberg, Dale Cobb, Phyllis Santa |
2009-11-24 |
|
| 6647111 |
System for executing advanced interactive voice response services using service-independent building blocks |
Greg Bjornberg, Dale Cobb, Phyllis Santa |
2003-11-11 |
|
| 6493353 |
Communications signaling gateway and system for an advanced service node |
Patrick J. Kelly, Lou Severini |
2002-12-10 |
|
| 6418205 |
Call and circuit state machine for a transaction control layer of a communications signaling gateway |
James A. Capers, John Macedo, Shannan E. Trousdale |
2002-07-09 |
|
| 6389126 |
Service provisioning system for interactive voice response services |
Greg Bjornberg, Dale Cobb, Phyllis Santa |
2002-05-14 |
|
