Issued Patents All Time
Showing 51–75 of 87 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10477024 | Dynamic resource allocation | Eric Smith, John McChesney TenEyck, Jr., Gregory Yarbrough | 2019-11-12 |
| 10477014 | Rapid data access | Eric Smith, John McChesney TenEyck, Jr., Gregory Yarbrough | 2019-11-12 |
| 10440180 | Learning based metric determination for service sessions | Gregory Yarbrough, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2019-10-08 |
| 10432892 | Systems and methods for integrating and conducting video sessions | Enrique Tamayo, Nicole Calderon, Wesley Purcell, Luis Mireles, Felisa Flores +5 more | 2019-10-01 |
| 10389874 | Methods and systems for multiple channel authentication | Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III +8 more | 2019-08-20 |
| 10334099 | Media forked application system in call centers | Greg Yarbrough, Eric Smith | 2019-06-25 |
| 10264118 | Application triggered media control | Greg Yarbrough, Eric Smith | 2019-04-16 |
| 10263981 | Public authentication systems and methods | Bharat Prasad, Charles Lee Oakes, III, Gunjan C. Vijayvergia, Thomas Bret Buckingham | 2019-04-16 |
| 10178233 | Multimedia network transposition | Susan Blake, Frederick Eugene Diehl, Jr., Jerry Scott Beene, Michael Sjolander | 2019-01-08 |
| 10171671 | Customer service call routing and/or scheduling system and method | Bharat Prasad, Gunjan C. Vijayvergia | 2019-01-01 |
| 10164973 | Public authentication systems and methods | Bharat Prasad, Charles Lee Oakes, III, Gunjan C. Vijayvergia, Thomas Bret Buckingham | 2018-12-25 |
| 10084916 | Edge injected speech in electronic communications | Greg Yarbrough, Eric Smith | 2018-09-25 |
| 10033861 | Methods and systems for multiple channel authentication | Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III +8 more | 2018-07-24 |
| 10015320 | Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants | Judd Woehrle, Christopher S. Trost, Matthew C. Reedy | 2018-07-03 |
| 9912811 | Edge injected speech in electronic communications | Greg Yarbrough, Eric Smith | 2018-03-06 |
| 9860369 | Application triggered media control in call centers | Greg Yarbrough, Eric Smith | 2018-01-02 |
| 9832316 | Customer service model-based call routing and/or scheduling system and method | Bharat Prasad, Gunjan C. Vijayvergia | 2017-11-28 |
| 9832315 | Database allocation and analytics for service call centers | Gregory Yarbrough, Eric Smith | 2017-11-28 |
| 9774741 | Multimedia network transposition | Susan Blake, Frederick Eugene Diehl, Jr., Jerry Scott Beene, Michael Sjolander | 2017-09-26 |
| 9749463 | Methods and systems for multiple channel authentication | Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III +8 more | 2017-08-29 |
| 9648161 | Edge injected speech in electronic communications | Greg Yarbrough, Eric Smith | 2017-05-09 |
| 9609140 | Methods, systems, and computer-readable media for transferring or recovering a communication between a number of participants | Judd Woehrle, Christopher S. Trost, Matthew C. Reedy | 2017-03-28 |
| 9553978 | Application triggered media control in call centers | Greg Yarbrough, Eric Smith | 2017-01-24 |
| 9479491 | Methods and systems for multiple channel authentication | Anthony Scott Farnsworth, Zakery Layne Johnson, Joshua S. Kerr, Eric Smith, Charles Lee Oakes, III +8 more | 2016-10-25 |
| 9386159 | Multimedia network transposition | Susan Blake, Frederick Eugene Diehl, Jr., Jerry Scott Beene, Michael Sjolander | 2016-07-05 |