Issued Patents All Time
Showing 1–25 of 38 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12316805 | Method and apparatus for determining an on-hold queue position of a call | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2025-05-27 |
| 12278820 | Systems and methods for location based authentication | Bryan J. Osterkamp, Ryan Thomas Russell, Jon D. McEachron, Janelle Denice Dziuk | 2025-04-15 |
| 12277930 | Recipient customized generative voice modeling | Ruthie D. Lyle, Vijay Jayapalan | 2025-04-15 |
| 12210915 | Systems and methods for automatic detection of an event and providing resources customized based on the event | Ravi Durairaj, William Daniel Farmer, Joel S. Hartshorn, Qunying Kou | 2025-01-28 |
| 12182299 | Dynamic tagging of media for service sessions | Vijay Jayapalan, Eric Smith | 2024-12-31 |
| 12184814 | Learning based metric determination and clustering for service routing | Vijay Jayapalan, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2024-12-31 |
| 12184817 | Data analysis, filter and presentation techniques for call management systems | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2024-12-31 |
| 12067520 | Interaction effectiveness measurements | Vijay Jayapalan, Jeffrey David Calusinski | 2024-08-20 |
| 12041446 | Systems and methods of multi-factor authentication utilizing a vehicle | Ryan Thomas Russell, Janelle Denice Dziuk, Bryan J. Osterkamp | 2024-07-16 |
| 12015735 | On-hold experience | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Madhusudhana Rao Abburi, Charles Balasingh +3 more | 2024-06-18 |
| 11972304 | Systems and methods for automatic detection of an event and providing resources customized based on the event | Ravi Durairaj, William Daniel Farmer, Joel S. Hartshorn, Qunying Kou | 2024-04-30 |
| 11967311 | Recipient customized generative voice modeling | Ruthie D. Lyle, Vijay Jayapalan | 2024-04-23 |
| 11962717 | Method and apparatus for determining an on-hold queue position of a call | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2024-04-16 |
| 11765273 | Data analysis, filter and presentation techniques for call management systems | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2023-09-19 |
| 11750743 | Database allocation and analytics for service call centers | Vijay Jayapalan, Eric Smith | 2023-09-05 |
| 11734638 | Interaction effectiveness measurements | Vijay Jayapalan, Jeffrey David Calusinski | 2023-08-22 |
| 11533397 | On-hold experience | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Madhusudhana Rao Abburi, Charles Balasingh +3 more | 2022-12-20 |
| 11533614 | Systems and methods of multi-factor authentication utilizing a vehicle | Ryan Thomas Russell, Janelle Denice Dziuk, Bryan J. Osterkamp | 2022-12-20 |
| 11533318 | Systems and methods for location based authentication | Bryan J. Osterkamp, Ryan Thomas Russell, Jon D. McEachron, Janelle Denice Dziuk | 2022-12-20 |
| 11503153 | Method and apparatus for determining an on-hold queue position of a call | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2022-11-15 |
| 11425253 | Data analysis, filter and presentation techniques for call management systems | Gregory David Hansen, Megan Sarah Jennings, Emily Margaret Gray, Charles Balasingh, Janelle Denice Dziuk +2 more | 2022-08-23 |
| 11272057 | Learning based metric determination for service sessions | Eric Smith, John McChesney TenEyck, Jr., Vijay Jayapalan | 2022-03-08 |
| 11146682 | Learning based metric determination for service sessions | Vijay Jayapalan, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2021-10-12 |
| 11140268 | Learning based metric determination and clustering for service routing | Vijay Jayapalan, Bipin Chadha, John McChesney TenEyck, Jr., Eric Smith | 2021-10-05 |
| 10931827 | Database allocation and analytics for service call centers | Vijay Jayapalan, Eric Smith | 2021-02-23 |