Issued Patents All Time
Showing 1–25 of 34 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10097644 | Method for connecting a user with an agent based on workflow stages of a workflow dynamically created using a workflow template | Anthony G. Shrader, William T. Cumberland | 2018-10-09 |
| 10044866 | Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms | Anthony G. Shrader, William T. Cumberland | 2018-08-07 |
| 10009759 | Method and system for enabling and activating a functionality of an electronic device | Kenneth D. Tuchman, Henry D. Truong | 2018-06-26 |
| 9990635 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2018-06-05 |
| 9924033 | Method for collecting data using a user interaction event-driven data collection system | Anthony G. Shrader, William T. Cumberland | 2018-03-20 |
| 9843681 | Method for connecting users with agents based on dynamic user interactions with content | Kenneth D. Tuchman, Henry D. Truong | 2017-12-12 |
| 9813556 | Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms | Anthony G. Shrader, William T. Cumberland | 2017-11-07 |
| 9647898 | Method for providing media content using multi-channel navigator and route sequences | Kenneth D. Tuchman, Henry D. Truong | 2017-05-09 |
| 9609132 | Method for connecting users with agents using user selected agents and agent ratings | Kenneth D. Tuchman, Henry D. Truong | 2017-03-28 |
| 9571649 | Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms | Anthony G. Shrader, William T. Cumberland | 2017-02-14 |
| 9569781 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2017-02-14 |
| 9454761 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2016-09-27 |
| 9357073 | Method and system for routing messages and connecting users associated with live-connected content | Kenneth D. Tuchman, R. Giles Whiting, Henry D. Truong | 2016-05-31 |
| 9350865 | Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent | Anthony G. Shrader, William T. Cumberland | 2016-05-24 |
| 9336526 | Method for providing support using answer engine and dialog rules | Kenneth D. Tuchman, Henry D. Truong | 2016-05-10 |
| 9336687 | Method for providing learning courses via a service center supporting a variety of products | Gershwin Allson Lamont Exeter, Nancy Rush Vesey | 2016-05-10 |
| 9245287 | Method for providing support with associates anywhere and notifications | Jerry Gechter, James P. Kelly, Nathan E. Keeney | 2016-01-26 |
| 9225716 | Multiple authentication mechanisms for accessing service center supporting a variety of products | Kenneth D. Tuchman, Henry D. Truong | 2015-12-29 |
| 9178994 | Methods for providing self-support services using information from a viral source | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2015-11-03 |
| 9172806 | Method for providing support services using consumer selected specialists and specialist ratings | Kenneth D. Tuchman, Henry D. Truong | 2015-10-27 |
| 9173090 | Method for activating services associated with a product via a service center supporting a variety of products | Kenneth D. Tuchman, Henry D. Truong | 2015-10-27 |
| 9129286 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2015-09-08 |
| 9042540 | Method for providing support using answer engine and dialog rules | Kenneth D. Tuchman, Henry D. Truong | 2015-05-26 |
| 9036807 | Method and system for routing messages and connecting users associated with live-connected content | Kenneth D. Tuchman, R. Giles Whiting, Henry D. Truong | 2015-05-19 |
| 8942369 | Method for providing support services using multi-channel navigator and route sequences | Kenneth D. Tuchman, Henry D. Truong, David Blatherwick | 2015-01-27 |