Issued Patents All Time
Showing 26–34 of 34 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8874636 | Method for providing support services using consumer selected specialist and specialist ratings | Kenneth D. Tuchman, Henry D. Truong | 2014-10-28 |
| 8572707 | Multiple authentication mechanisms for accessing service center supporting a variety of products | Kenneth D. Tuchman, Henry D. Truong | 2013-10-29 |
| 8533857 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Henry D. Truong, Alan B. Rahn | 2013-09-10 |
| 8478652 | Platform for providing life-cycle product support services | Kenneth D. Tuchman, Henry D. Truong | 2013-07-02 |
| 8353452 | Virtual retail assistant | James Horgan, Steven Chalmers, Michael Miller | 2013-01-15 |
| 8270592 | Call routing management based on caller language | Tom MacDonald | 2012-09-18 |
| 7920693 | Home agent access in call routing management based on caller language | Thomas MacDonald, Jamie Horgan | 2011-04-05 |
| 7881454 | Integrated call management | Kenneth D. Tuchman, Intae Myong, Henry D. Truong, James Radzicki | 2011-02-01 |
| 7558382 | Monitoring service personnel | Oscar Pablo Torres, Jorge Alfredo Recalde | 2009-07-07 |