Issued Patents All Time
Showing 1–25 of 25 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11657727 | Intelligent systems based training of customer service agents | Gershwin Allson Lamont Exeter, Louise Juanita Erven | 2023-05-23 |
| 11282405 | Intelligent systems based training of customer service agents | Gershwin Alison Lamont Exeter, Louise Juanita Erven | 2022-03-22 |
| 10009759 | Method and system for enabling and activating a functionality of an electronic device | Kenneth D. Tuchman, Bruce A. Sharpe | 2018-06-26 |
| 9990635 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Bruce A. Sharpe, Alan B. Rahn | 2018-06-05 |
| 9843681 | Method for connecting users with agents based on dynamic user interactions with content | Kenneth D. Tuchman, Bruce A. Sharpe | 2017-12-12 |
| 9647898 | Method for providing media content using multi-channel navigator and route sequences | Kenneth D. Tuchman, Bruce A. Sharpe | 2017-05-09 |
| 9609132 | Method for connecting users with agents using user selected agents and agent ratings | Kenneth D. Tuchman, Bruce A. Sharpe | 2017-03-28 |
| 9569781 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Bruce A. Sharpe, Alan B. Rahn | 2017-02-14 |
| 9454761 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Bruce A. Sharpe, Alan B. Rahn | 2016-09-27 |
| 9357073 | Method and system for routing messages and connecting users associated with live-connected content | Kenneth D. Tuchman, R. Giles Whiting, Bruce A. Sharpe | 2016-05-31 |
| 9336526 | Method for providing support using answer engine and dialog rules | Kenneth D. Tuchman, Bruce A. Sharpe | 2016-05-10 |
| 9225716 | Multiple authentication mechanisms for accessing service center supporting a variety of products | Kenneth D. Tuchman, Bruce A. Sharpe | 2015-12-29 |
| 9178994 | Methods for providing self-support services using information from a viral source | Kenneth D. Tuchman, Bruce A. Sharpe, Alan B. Rahn | 2015-11-03 |
| 9172806 | Method for providing support services using consumer selected specialists and specialist ratings | Kenneth D. Tuchman, Bruce A. Sharpe | 2015-10-27 |
| 9173090 | Method for activating services associated with a product via a service center supporting a variety of products | Kenneth D. Tuchman, Bruce A. Sharpe | 2015-10-27 |
| 9129286 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Bruce A. Sharpe, Alan B. Rahn | 2015-09-08 |
| 9042540 | Method for providing support using answer engine and dialog rules | Kenneth D. Tuchman, Bruce A. Sharpe | 2015-05-26 |
| 9036807 | Method and system for routing messages and connecting users associated with live-connected content | Kenneth D. Tuchman, R. Giles Whiting, Bruce A. Sharpe | 2015-05-19 |
| 8942369 | Method for providing support services using multi-channel navigator and route sequences | Kenneth D. Tuchman, Bruce A. Sharpe, David Blatherwick | 2015-01-27 |
| 8874636 | Method for providing support services using consumer selected specialist and specialist ratings | Kenneth D. Tuchman, Bruce A. Sharpe | 2014-10-28 |
| 8572707 | Multiple authentication mechanisms for accessing service center supporting a variety of products | Kenneth D. Tuchman, Bruce A. Sharpe | 2013-10-29 |
| 8533857 | Methods for providing cross-vendor support services | Kenneth D. Tuchman, Bruce A. Sharpe, Alan B. Rahn | 2013-09-10 |
| 8478652 | Platform for providing life-cycle product support services | Kenneth D. Tuchman, Bruce A. Sharpe | 2013-07-02 |
| 7881454 | Integrated call management | Kenneth D. Tuchman, Intae Myong, Bruce A. Sharpe, James Radzicki | 2011-02-01 |
| 7658327 | Virtual retail assistant | Kenneth D. Tuchman | 2010-02-09 |