Salil Dhawan — 39 Patents at Nice

Salil Dhawan has been granted 39 US patents while listed as an inventor at Nice. The first was granted in 2017 and the most recent in November 2025. Salil Dhawan ranks #81,245 of 4,157,543 US inventors in our database (top 2.0%). Patent records list Salil Dhawan in Kharadi, IN.

Issued Patents All Time

Showing 1–25 of 39 patents

Patent #	Title	Co-Inventors	Date	Approx Value ⓘ
12469497	Computerized-method and computerized-system for training and applying a machine learning (ML) textual behavioral identification model to authenticate an agent, in a digital multi-channel environment	Matan Keret, Rahul Vyas, Or GERSHON	2025-11-11
12412183	System and method for detecting fraud and insider trading	Nikhil Jivanrao Rudrakar, Mayuresh Suhas Gulavani	2025-09-09
12333553	Systems and methods to triage contact center issues using an incident grievance score	Swati Kadu, Yuvraj Amrutrao SAWANT	2025-06-17
12309320	System and methods of identifying and utilizing agent credibility divergence in contact center quality processes	Rahul Vyas, Jason Williams	2025-05-20
12289428	System and method to prioritize and resume disconnected customer interactions	Bhupendra Pandey, Dhanendra Singh, Rajesh Katkar	2025-04-29
12282879	System and method for identifying and utilizing agent working from home impact score	Atish Sharma, Madhvi Sharma	2025-04-22
12267461	Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center	Pramod GIRI, Swati Kadu	2025-04-01
12190163	Systems and methods for data synchronization in a multi-tenant synchronization system	Swati Kadu, Mukesh Kumar Agarwal, Karthik Srinivasan, Akhilesh Mahajan	2025-01-07
12056649	System and method to formulate effective energy breaks in a contact center	Chaitra Date, Ashadeepa DEBNATH	2024-08-06	$30,444,000
12026158	System and method for reducing wait-time in a multichannel contact center	Damian Brhel, Rahul Vyas	2024-07-02
12003670	System and method for redirecting inbound-voice-interactions to digital channels in a contact center	Omkar Shrihari Joglekar, Rahul Vyas	2024-06-04
11961031	System and method to gauge agent self-assessment effectiveness in a contact center	Harshit Sharma, Rahul Vyas	2024-04-16	$40,453,000
11847602	System and method for determining and utilizing repeated conversations in contact center quality processes	Harshit Sharma, Rahul Vyas	2023-12-19	$65,714,000
11800015	Upfront customer time consideration along with optimized agent desktop in a contact center	Rahul Vyas	2023-10-24	$28,012,000
11782940	System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center	Rahul Vyas	2023-10-10
11716671	Systems and methods for optimal channel selection	Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more	2023-08-01
11676094	System and method for determining and utilizing after-call-work factor in contact center quality processes	Harshit Sharma, Rahul Vyas	2023-06-13	$26,005,000
11659088	System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type	Kunal KHANVILKAR, Rahul Vyas, Sourav CHAUHAN	2023-05-23
11657049	System and method for reducing wait-time in a multichannel contact center	Damian Brhel, Rahul Vyas	2023-05-23
11652923	Interaction based suitable channel selection for queued customers	Jibin George, Sandeep Goynar, Harsimran Jeet Singh	2023-05-16
11647120	System and method for redirecting inbound-voice-interactions to digital channels in a contact center	Omkar Shrihari Joglekar, Rahul Vyas	2023-05-09
11647118	System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center	Harshad AMBEKAR, Swati Kadu	2023-05-09
11632465	Communication session hold time management in a contact center	Niraj Riswadkar, Mayura Nene	2023-04-18
11575790	Upfront customer time consideration along with optimized agent desktop in a contact center	Rahul Vyas	2023-02-07	$79,667,000
11546826	Systems and methods for optimal channel selection	Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more	2023-01-03

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Salil Dhawan — 39 Patents

Issued Patents All Time

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