Issued Patents All Time
Showing 25 most recent of 38 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12412183 | System and method for detecting fraud and insider trading | Nikhil Jivanrao Rudrakar, Mayuresh Suhas Gulavani | 2025-09-09 |
| 12333553 | Systems and methods to triage contact center issues using an incident grievance score | Swati Kadu, Yuvraj Amrutrao SAWANT | 2025-06-17 |
| 12309320 | System and methods of identifying and utilizing agent credibility divergence in contact center quality processes | Rahul Vyas, Jason Williams | 2025-05-20 |
| 12289428 | System and method to prioritize and resume disconnected customer interactions | Bhupendra Pandey, Dhanendra Singh, Rajesh Katkar | 2025-04-29 |
| 12282879 | System and method for identifying and utilizing agent working from home impact score | Atish Sharma, Madhvi Sharma | 2025-04-22 |
| 12267461 | Method for dynamically prioritizing inbound interactions in a digital multi-channel contact center | Pramod GIRI, Swati Kadu | 2025-04-01 |
| 12190163 | Systems and methods for data synchronization in a multi-tenant synchronization system | Swati Kadu, Mukesh Kumar Agarwal, Karthik Srinivasan, Akhilesh Mahajan | 2025-01-07 |
| 12056649 | System and method to formulate effective energy breaks in a contact center | Chaitra Date, Ashadeepa DEBNATH | 2024-08-06 |
| 12026158 | System and method for reducing wait-time in a multichannel contact center | Damian Brhel, Rahul Vyas | 2024-07-02 |
| 12003670 | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | Omkar Shrihari Joglekar, Rahul Vyas | 2024-06-04 |
| 11961031 | System and method to gauge agent self-assessment effectiveness in a contact center | Harshit Sharma, Rahul Vyas | 2024-04-16 |
| 11847602 | System and method for determining and utilizing repeated conversations in contact center quality processes | Harshit Sharma, Rahul Vyas | 2023-12-19 |
| 11800015 | Upfront customer time consideration along with optimized agent desktop in a contact center | Rahul Vyas | 2023-10-24 |
| 11782940 | System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center | Rahul Vyas | 2023-10-10 |
| 11716671 | Systems and methods for optimal channel selection | Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more | 2023-08-01 |
| 11676094 | System and method for determining and utilizing after-call-work factor in contact center quality processes | Harshit Sharma, Rahul Vyas | 2023-06-13 |
| 11657049 | System and method for reducing wait-time in a multichannel contact center | Damian Brhel, Rahul Vyas | 2023-05-23 |
| 11659088 | System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type | Kunal KHANVILKAR, Rahul Vyas, Sourav CHAUHAN | 2023-05-23 |
| 11652923 | Interaction based suitable channel selection for queued customers | Jibin George, Sandeep Goynar, Harsimran Jeet Singh | 2023-05-16 |
| 11647118 | System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center | Harshad AMBEKAR, Swati Kadu | 2023-05-09 |
| 11647120 | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | Omkar Shrihari Joglekar, Rahul Vyas | 2023-05-09 |
| 11632465 | Communication session hold time management in a contact center | Niraj Riswadkar, Mayura Nene | 2023-04-18 |
| 11575790 | Upfront customer time consideration along with optimized agent desktop in a contact center | Rahul Vyas | 2023-02-07 |
| 11546826 | Systems and methods for optimal channel selection | Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more | 2023-01-03 |
| 11477322 | System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center | Harshad AMBEKAR, Swati Kadu | 2022-10-18 |