Issued Patents All Time
Showing 25 most recent of 36 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12398341 | Apparatus and compositions for improving scent delivery | Desmond NG, Garima Chauhan, Gaurav Saini | 2025-08-26 |
| 12309320 | System and methods of identifying and utilizing agent credibility divergence in contact center quality processes | Salil Dhawan, Jason Williams | 2025-05-20 |
| 12289427 | System and method of efficient selection of evaluation form | Pankul GUPTA, Mayur Bhalke, LeAnn HOPKINS | 2025-04-29 |
| 12247180 | Apparatus and compositions for improving scent delivery | Desmond NG, Garima Chauhan, Gaurav Saini | 2025-03-11 |
| 12194203 | Gels comprising a hydrophobic material | Susana Fernandez Prieto, Jose Maria Franco, Emiliano Fratini, Craig James, Inmaculada MARTINEZ GARCIA +4 more | 2025-01-14 |
| 12042582 | Volatile composition dispenser with increased membrane exposure and volatile composition weight loss | Hua Hu | 2024-07-23 |
| 12026158 | System and method for reducing wait-time in a multichannel contact center | Damian Brhel, Salil Dhawan | 2024-07-02 |
| 12011517 | Air freshening product | Yoshiki Ishida, Gaurav Saini, Garima Chauhan | 2024-06-18 |
| 12003670 | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | Salil Dhawan, Omkar Shrihari Joglekar | 2024-06-04 |
| 11961031 | System and method to gauge agent self-assessment effectiveness in a contact center | Harshit Sharma, Salil Dhawan | 2024-04-16 |
| 11938242 | Apparatus and method for reducing malodor on surfaces | Garima Chauhan, Madhuri Jayant Khanolkar, Gaurav Saini | 2024-03-26 |
| 11872330 | Volatile composition dispenser with increased membrane exposure and volatile composition weight loss | Hua Hu | 2024-01-16 |
| 11847602 | System and method for determining and utilizing repeated conversations in contact center quality processes | Harshit Sharma, Salil Dhawan | 2023-12-19 |
| 11833276 | Volatile composition dispenser | Kumaresh GOVINDAN RADHAKRISHNAN, Thinh Nguyen Ha, Stefano Deflorian | 2023-12-05 |
| 11800015 | Upfront customer time consideration along with optimized agent desktop in a contact center | Salil Dhawan | 2023-10-24 |
| 11782940 | System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center | Salil Dhawan | 2023-10-10 |
| 11716671 | Systems and methods for optimal channel selection | Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari +3 more | 2023-08-01 |
| 11676094 | System and method for determining and utilizing after-call-work factor in contact center quality processes | Salil Dhawan, Harshit Sharma | 2023-06-13 |
| 11659088 | System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type | Kunal KHANVILKAR, Salil Dhawan, Sourav CHAUHAN | 2023-05-23 |
| 11657049 | System and method for reducing wait-time in a multichannel contact center | Damian Brhel, Salil Dhawan | 2023-05-23 |
| 11647120 | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | Salil Dhawan, Omkar Shrihari Joglekar | 2023-05-09 |
| 11575790 | Upfront customer time consideration along with optimized agent desktop in a contact center | Salil Dhawan | 2023-02-07 |
| 11554192 | Volatile composition dispenser | Kumaresh GOVINDAN RADHAKRISHNAN, Thinh Nguyen Ha, Stefano Deflorian | 2023-01-17 |
| 11546826 | Systems and methods for optimal channel selection | Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari +3 more | 2023-01-03 |
| 11386382 | System and method for determining and utilizing after-call-work factor in contact center quality processes | Salil Dhawan, Harshit Sharma | 2022-07-12 |