| 12469497 |
Computerized-method and computerized-system for training and applying a machine learning (ML) textual behavioral identification model to authenticate an agent, in a digital multi-channel environment |
Matan Keret, Salil Dhawan, Or GERSHON |
2025-11-11 |
|
| 12398341 |
Apparatus and compositions for improving scent delivery |
Desmond NG, Garima Chauhan, Gaurav Saini |
2025-08-26 |
|
| 12309320 |
System and methods of identifying and utilizing agent credibility divergence in contact center quality processes |
Salil Dhawan, Jason Williams |
2025-05-20 |
|
| 12289427 |
System and method of efficient selection of evaluation form |
Pankul GUPTA, Mayur Bhalke, LeAnn HOPKINS |
2025-04-29 |
|
| 12247180 |
Apparatus and compositions for improving scent delivery |
Desmond NG, Garima Chauhan, Gaurav Saini |
2025-03-11 |
|
| 12194203 |
Gels comprising a hydrophobic material |
Susana Fernandez Prieto, Jose Maria Franco, Emiliano Fratini, Craig James, Inmaculada MARTINEZ GARCIA +4 more |
2025-01-14 |
|
| 12042582 |
Volatile composition dispenser with increased membrane exposure and volatile composition weight loss |
Hua Hu |
2024-07-23 |
$180,342,000 |
| 12026158 |
System and method for reducing wait-time in a multichannel contact center |
Damian Brhel, Salil Dhawan |
2024-07-02 |
|
| 12011517 |
Air freshening product |
Yoshiki Ishida, Gaurav Saini, Garima Chauhan |
2024-06-18 |
$508,375,000 |
| 12003670 |
System and method for redirecting inbound-voice-interactions to digital channels in a contact center |
Salil Dhawan, Omkar Shrihari Joglekar |
2024-06-04 |
|
| 11961031 |
System and method to gauge agent self-assessment effectiveness in a contact center |
Harshit Sharma, Salil Dhawan |
2024-04-16 |
$40,453,000 |
| 11938242 |
Apparatus and method for reducing malodor on surfaces |
Garima Chauhan, Madhuri Jayant Khanolkar, Gaurav Saini |
2024-03-26 |
|
| 11872330 |
Volatile composition dispenser with increased membrane exposure and volatile composition weight loss |
Hua Hu |
2024-01-16 |
$279,168,000 |
| 11847602 |
System and method for determining and utilizing repeated conversations in contact center quality processes |
Harshit Sharma, Salil Dhawan |
2023-12-19 |
$65,714,000 |
| 11833276 |
Volatile composition dispenser |
Kumaresh GOVINDAN RADHAKRISHNAN, Thinh Nguyen Ha, Stefano Deflorian |
2023-12-05 |
$59,575,000 |
| 11800015 |
Upfront customer time consideration along with optimized agent desktop in a contact center |
Salil Dhawan |
2023-10-24 |
$28,012,000 |
| 11782940 |
System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center |
Salil Dhawan |
2023-10-10 |
|
| 11716671 |
Systems and methods for optimal channel selection |
Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari +3 more |
2023-08-01 |
|
| 11676094 |
System and method for determining and utilizing after-call-work factor in contact center quality processes |
Salil Dhawan, Harshit Sharma |
2023-06-13 |
$26,005,000 |
| 11659088 |
System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type |
Kunal KHANVILKAR, Salil Dhawan, Sourav CHAUHAN |
2023-05-23 |
|
| 11657049 |
System and method for reducing wait-time in a multichannel contact center |
Damian Brhel, Salil Dhawan |
2023-05-23 |
|
| 11647120 |
System and method for redirecting inbound-voice-interactions to digital channels in a contact center |
Salil Dhawan, Omkar Shrihari Joglekar |
2023-05-09 |
|
| 11575790 |
Upfront customer time consideration along with optimized agent desktop in a contact center |
Salil Dhawan |
2023-02-07 |
$79,667,000 |
| 11554192 |
Volatile composition dispenser |
Kumaresh GOVINDAN RADHAKRISHNAN, Thinh Nguyen Ha, Stefano Deflorian |
2023-01-17 |
$271,993,000 |
| 11546826 |
Systems and methods for optimal channel selection |
Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari +3 more |
2023-01-03 |
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