Issued Patents All Time
Showing 1–12 of 12 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12131334 | Customer care topic coverage determination and coaching | Joel Werdell, Mark Hanson, Heather Nolis, Maritza Ramirez | 2024-10-29 |
| 12112338 | Assistance for customer service agents | Mark Hanson, Joel Werdell, Stephen King, Christopher Lawrence Mills, Phoebe Parsons +2 more | 2024-10-08 |
| 12079821 | Assistance for customer service agents | Mark Hanson, Joel Werdell, Stephen King, Christopher Lawrence Mills, Phoebe Parsons +2 more | 2024-09-03 |
| 11900300 | Coach-assist controller for customer service representative (CSR) interactions | Mark Hanson, Joel Werdell | 2024-02-13 |
| 11831534 | Predicting and resolving issues within a telecommunication network | Phi Nguyen, Robert Stamm | 2023-11-28 |
| 11671826 | Voice control and telecommunications service integration | Joel Werdell, Robert Stamm | 2023-06-06 |
| 11595288 | Predicting and resolving issues within a telecommunication network | Phi Nguyen, Robert Stamm | 2023-02-28 |
| 11528240 | Real-time integration of machine intelligence into client messaging platforms | Joel Werdell, Robert Stamm | 2022-12-13 |
| 11153236 | Real-time integration of machine intelligence into client messaging platforms | Joel Werdell, Robert Stamm | 2021-10-19 |
| 10771969 | Voice control and telecommunications service integration | Joel Werdell, Robert Stamm | 2020-09-08 |
| 10715670 | Predictive service for smart routing | Ryan Yokel, Rudy Bourcelot, Joel Werdell, Robert Stamm | 2020-07-14 |
| 10555172 | Untrusted device access to services over a cellular network | Joel Werdell, Phi Nguyen, Robert Stamm | 2020-02-04 |