| 12131334 |
Customer care topic coverage determination and coaching |
Mark Hanson, Heather Nolis, Maritza Ramirez, James Ellison |
2024-10-29 |
| 12112338 |
Assistance for customer service agents |
James Ellison, Mark Hanson, Stephen King, Christopher Lawrence Mills, Phoebe Parsons +2 more |
2024-10-08 |
| 12079821 |
Assistance for customer service agents |
James Ellison, Mark Hanson, Stephen King, Christopher Lawrence Mills, Phoebe Parsons +2 more |
2024-09-03 |
| 11900300 |
Coach-assist controller for customer service representative (CSR) interactions |
James Ellison, Mark Hanson |
2024-02-13 |
| 11671826 |
Voice control and telecommunications service integration |
James Ellison, Robert Stamm |
2023-06-06 |
| 11528240 |
Real-time integration of machine intelligence into client messaging platforms |
James Ellison, Robert Stamm |
2022-12-13 |
| 11153236 |
Real-time integration of machine intelligence into client messaging platforms |
James Ellison, Robert Stamm |
2021-10-19 |
| 10771969 |
Voice control and telecommunications service integration |
James Ellison, Robert Stamm |
2020-09-08 |
| 10715670 |
Predictive service for smart routing |
Ryan Yokel, Rudy Bourcelot, James Ellison, Robert Stamm |
2020-07-14 |
| 10555172 |
Untrusted device access to services over a cellular network |
James Ellison, Phi Nguyen, Robert Stamm |
2020-02-04 |