| 8745576 |
Digital multimedia contact center |
Justin Broughton, Elizabeth Rodgers, Robert Stephen Rodgers, Ivan Valentine Covdy, Roy Ho +3 more |
2014-06-03 |
| 8171420 |
Automatic management of the visual space while performing a task |
Charles Hymes, Justin Broughton, Chandra Pisupati |
2012-05-01 |
| 7568001 |
Escalated handling of non-realtime communications |
Justin Broughton |
2009-07-28 |
| 7254641 |
Digital multimedia contact center with tier escalation and deescalation in response to changed criteria |
Justin Broughton, Elizabeth Rodgers, Robert Stephen Rodgers, Ivan Valentine Covdy, Roy Ho +3 more |
2007-08-07 |
| 7043007 |
System and method to allocate transactions |
Edward Komissarchik, Lauren O'Brien, Robert Hayes, Katherine McElroy, John Rafter +2 more |
2006-05-09 |
| 6850613 |
Customer service request allocations based upon real-time data and forecast data |
Edward Komissarchik, Lauren O'Brien, Robert Hayes, Katherine McElroy, John Rafter +2 more |
2005-02-01 |
| 6813636 |
Method and apparatus for routing a transaction within a network environment |
Timothy Bean |
2004-11-02 |
| 6744878 |
Real-time transaction routing augmented with forecast data and agent schedules |
Edward Komissarchik, Lauren O'Brien, Gary Sorensen |
2004-06-01 |
| 6584191 |
Staffing-based percentage-allocation routing using real-time data |
Edward Komissarchik, Lauren O'Brien, Robert Hayes, Katherine McElroy, John Rafter +2 more |
2003-06-24 |