Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9414133 | Capacity allocation of call-handling devices across call destinations | Aakratee Saini, Kesava R. Pokkunuri | 2016-08-09 |
| 9369571 | System and method for quality auto-blending in call routing | Aakratee Saini, Avanish Pande, Joseph F. Conrey | 2016-06-14 |
| 9247320 | Capacity allocation of call-handling devices across call destinations | Aakratee Saini, Kesava R. Pokkunuri | 2016-01-26 |
| 9077797 | System and method for quality auto-blending in call routing | Aakratee Saini, Avanish Pande, Joseph F. Conrey | 2015-07-07 |
| 9020126 | Capacity allocation of call-handling devices across call destinations | Aakratee Saini, Kesava R. Pokkunuri | 2015-04-28 |
| 8787541 | System and method for quality auto-blending in call routing | Aakratee Saini, Avanish Pande, Joseph F. Conrey | 2014-07-22 |
| 8745576 | Digital multimedia contact center | Justin Broughton, Kevin McPartlan, Elizabeth Rodgers, Robert Stephen Rodgers, Ivan Valentine Covdy +3 more | 2014-06-03 |
| 7739325 | Apparatus and method for extensible real-time workflows | Glen K. Okita, Suresh K. Agarwal, Alex Yiu-Man Chan, Stanley Poon, Fung-Wah Lin +1 more | 2010-06-15 |
| 7254641 | Digital multimedia contact center with tier escalation and deescalation in response to changed criteria | Justin Broughton, Kevin McPartlan, Elizabeth Rodgers, Robert Stephen Rodgers, Ivan Valentine Covdy +3 more | 2007-08-07 |
| 6842427 | Method and apparatus for optimizing transmission of signals over a packet switched data network | Tom Evslin, James Yu, Bradley Miller, Galeal Zino | 2005-01-11 |
| 6286129 | Method and apparatus for compiling transaction processing workflows | Suresh K. Agarwal, Rosemary Glavin, Sophia Fang-Jung Liu | 2001-09-04 |