Issued Patents All Time
Showing 1–9 of 9 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8745576 | Digital multimedia contact center | Justin Broughton, Elizabeth Rodgers, Robert Stephen Rodgers, Ivan Valentine Covdy, Roy Ho +3 more | 2014-06-03 |
| 8171420 | Automatic management of the visual space while performing a task | Charles Hymes, Justin Broughton, Chandra Pisupati | 2012-05-01 |
| 7568001 | Escalated handling of non-realtime communications | Justin Broughton | 2009-07-28 |
| 7254641 | Digital multimedia contact center with tier escalation and deescalation in response to changed criteria | Justin Broughton, Elizabeth Rodgers, Robert Stephen Rodgers, Ivan Valentine Covdy, Roy Ho +3 more | 2007-08-07 |
| 7043007 | System and method to allocate transactions | Edward Komissarchik, Lauren O'Brien, Robert Hayes, Katherine McElroy, John Rafter +2 more | 2006-05-09 |
| 6850613 | Customer service request allocations based upon real-time data and forecast data | Edward Komissarchik, Lauren O'Brien, Robert Hayes, Katherine McElroy, John Rafter +2 more | 2005-02-01 |
| 6813636 | Method and apparatus for routing a transaction within a network environment | Timothy Bean | 2004-11-02 |
| 6744878 | Real-time transaction routing augmented with forecast data and agent schedules | Edward Komissarchik, Lauren O'Brien, Gary Sorensen | 2004-06-01 |
| 6584191 | Staffing-based percentage-allocation routing using real-time data | Edward Komissarchik, Lauren O'Brien, Robert Hayes, Katherine McElroy, John Rafter +2 more | 2003-06-24 |