| 11122059 |
Integrated resource landscape system |
Brandon Sloane, Rachel Yun Kim Bierner, Mark Earl Brubaker, Regina Yee Cadavid, Cora Yan Quon |
2021-09-14 |
| 11087323 |
Exposure based secure access system |
Brandon Sloane, Michael Thomas Malarkey, Brian Diederich |
2021-08-10 |
| 11023812 |
Event prediction and impact mitigation system |
Brandon Sloane |
2021-06-01 |
| 10810006 |
Indicator regression and modeling for implementing system changes to improve control effectiveness |
Brandon Sloane, Brian Diederich |
2020-10-20 |
| 10664498 |
Interconnected graph structured database for identifying and remediating conflicts in resource deployment |
Brandon Sloane, Rachel Yun Kim Bierner, Mark Earl Brubaker, Regina Yee Cadavid, John Howard Kling +2 more |
2020-05-26 |
| 9247070 |
Method of operating a contact center |
Patrick Hession, Arik Elberse, Owen Friel |
2016-01-26 |
| 9232060 |
Management of contact lists |
David Murray, Frank McGuire, Martin Walker |
2016-01-05 |
| 9049291 |
Intelligent tagging for multimedia call recording purposes using continuous metadata |
Thomas Joseph Moran, David Murray |
2015-06-02 |
| 9024993 |
System and method for automatically managing participation at a meeting or conference |
Patrick Hession, Tony McCormack, Frank McGuire |
2015-05-05 |
| 8934618 |
Method for analysing an interactive voice response system |
Tony McCormack, John H. Yoakum |
2015-01-13 |
| 8897428 |
Managing recordings of communications sessions |
Martin Walker, David Murray |
2014-11-25 |
| 8873737 |
Routing communication sessions in a contact center |
Thomas Joseph Moran, David Murray, Peter Flannery, Hugh Tynan, Enda Dooley |
2014-10-28 |
| 8849907 |
System and method for notifying participants of topics in an ongoing meeting or conference |
Patrick Hession, Tony McCormack |
2014-09-30 |
| 8547880 |
Method and system for replaying a portion of a multi-party audio interaction |
John H. Yoakum, Tony McCormack |
2013-10-01 |
| 8363810 |
Method and system for aurally positioning voice signals in a contact center environment |
John H. Yoakum, Tony McCormack |
2013-01-29 |
| 8144633 |
Method and system for controlling audio in a collaboration environment |
John H. Yoakum, Tony McCormack |
2012-03-27 |
| 8121269 |
System and method for automatically managing participation at a meeting |
Patrick Hession, Tony McCormack, Frank McGuire |
2012-02-21 |
| 7796747 |
Method and system for management of queues in contact centers |
Tony McCormack, Patrick Hession |
2010-09-14 |
