Issued Patents All Time
Showing 25 most recent of 138 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11012565 | Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor | David Milstein, Tamilselvan Ramasamy | 2021-05-18 |
| 10902147 | System and method for performing screen capture-based sensitive information protection within a call center environment | Yishay Carmiel | 2021-01-26 |
| 10841423 | Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor | David Milstein, Tamilselvan Ramasamy | 2020-11-17 |
| 10754978 | Computer-implemented system and method for storing and retrieving sensitive information | — | 2020-08-25 |
| 10685135 | Computer-implemented system and method for encrypting call recordings | — | 2020-06-16 |
| 10614813 | System and method for performing caller identity verification using multi-step voice analysis | Yishay Carmiel | 2020-04-07 |
| 10521996 | Computer-implemented system and method for proximity-based computer application control | Adam Goldberg | 2019-12-31 |
| 10469663 | Computer-implemented system and method for protecting sensitive information within a call center in real time | David Milstein, Howard M. Lee | 2019-11-05 |
| 10447856 | Computer-implemented system and method for facilitating interactions via automatic agent responses | Yishay Carmiel | 2019-10-15 |
| 10446134 | Computer-implemented system and method for identifying special information within a voice recording | Howard M. Lee, Steven Lutz | 2019-10-15 |
| 10375242 | System and method for user notification regarding detected events | David Milstein, Howard M. Lee | 2019-08-06 |
| 10212287 | Computer-implemented system and method for delivery of group messages | — | 2019-02-19 |
| 10154140 | System and method for providing customer-specific ongoing call center assistance with the aid of a digital computer | David Milstein, Howard M. Lee | 2018-12-11 |
| 10142474 | Computer-implemented system and method for facilitating interactions via automatic agent responses | Yishay Carmiel | 2018-11-27 |
| 10122849 | Computer-implemented system and method for retention of call recordings | Adam Waalkes, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2018-11-06 |
| 10121475 | Computer-implemented system and method for performing distributed speech recognition | — | 2018-11-06 |
| 10044864 | Computer-implemented system and method for assigning call agents to callers | Thomas Veatch | 2018-08-07 |
| 10044860 | System and method for call data processing | Alastair Sutherland, William A. Tolhurst | 2018-08-07 |
| 10038784 | System and method for providing agent guidance | Thomas Veatch | 2018-07-31 |
| 10027804 | System and method for providing hiring recommendations of agents within a call center | Thomas Veatch | 2018-07-17 |
| 9947299 | System and method for offline content delivery through an active screen display | Maxim Shavit | 2018-04-17 |
| 9942401 | System and method for automated call center operation facilitating agent-caller communication | Alastair Sutherland | 2018-04-10 |
| 9881604 | System and method for identifying special information | Howard M. Lee, Steven Lutz | 2018-01-30 |
| 9860384 | Computer-implemented system and method for delivery of group messages | — | 2018-01-02 |
| 9819798 | Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor | David Milstein, Tamilselvan Ramasamy | 2017-11-14 |