| 10122849 |
Computer-implemented system and method for retention of call recordings |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2018-11-06 |
| 9742908 |
Computer-implemented system and method for identifying call recordings for retention |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2017-08-22 |
| 9699315 |
Computer-implemented system and method for processing caller responses |
Alastair Sutherland, Gilad Odinak, Haodong Howard Jiang |
2017-07-04 |
| 9503574 |
System and method for selecting call recordings for storage |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2016-11-22 |
| 9438734 |
System and method for managing a dynamic call flow during automated call processing |
Alastair Sutherland, Gilad Odinak, Haodong (Howard) Jiang, Llance Kezner |
2016-09-06 |
| 8948368 |
System and method for storing call recordings in a call center |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2015-02-03 |
| 8948371 |
System and method for managing hold times during automated call processing |
Gilad Odinak |
2015-02-03 |
| 8494151 |
System and method for balancing call session assignments on an agent console |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2013-07-23 |
| 8442209 |
System and method for processing out-of-order caller responses during automated call processing |
Alastair Sutherland, Gilad Odinak, Haodong (Howard) Jiang |
2013-05-14 |
| 8306211 |
System and method for retaining calls into a call center |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2012-11-06 |
| 8023638 |
System and method for balancing agent console load during automated call processing |
Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann |
2011-09-20 |