Issued Patents All Time
Showing 1–11 of 11 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 10122849 | Computer-implemented system and method for retention of call recordings | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2018-11-06 |
| 9742908 | Computer-implemented system and method for identifying call recordings for retention | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2017-08-22 |
| 9699315 | Computer-implemented system and method for processing caller responses | Alastair Sutherland, Gilad Odinak, Haodong Howard Jiang | 2017-07-04 |
| 9503574 | System and method for selecting call recordings for storage | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2016-11-22 |
| 9438734 | System and method for managing a dynamic call flow during automated call processing | Alastair Sutherland, Gilad Odinak, Haodong (Howard) Jiang, Llance Kezner | 2016-09-06 |
| 8948368 | System and method for storing call recordings in a call center | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2015-02-03 |
| 8948371 | System and method for managing hold times during automated call processing | Gilad Odinak | 2015-02-03 |
| 8494151 | System and method for balancing call session assignments on an agent console | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2013-07-23 |
| 8442209 | System and method for processing out-of-order caller responses during automated call processing | Alastair Sutherland, Gilad Odinak, Haodong (Howard) Jiang | 2013-05-14 |
| 8306211 | System and method for retaining calls into a call center | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2012-11-06 |
| 8023638 | System and method for balancing agent console load during automated call processing | Gilad Odinak, Haodong (Howard) Jiang, Matthew Thorn, Tom McCann | 2011-09-20 |