Issued Patents All Time
Showing 26–33 of 33 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 6345305 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2002-02-05 |
| 6332154 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2001-12-18 |
| 6230197 | Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center | Christopher Clemmentt Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2001-05-08 |
| 6212178 | Method and apparatus for selectively presenting media-options to clients of a multimedia call center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2001-04-03 |
| 6170011 | Method and apparatus for determining and initiating interaction directionality within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2001-01-02 |
| 6167395 | Method and apparatus for creating specialized multimedia threads in a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2000-12-26 |
| 6138139 | Method and apparatus for supporting diverse interaction paths within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2000-10-24 |
| 6108711 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, Robin Marie Mitchell, James Karl Powers +1 more | 2000-08-22 |