Issued Patents All Time
Showing 1–19 of 19 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 9350808 | Method for routing transactions between internal and external partners in a communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2016-05-24 |
| 8971216 | Method for routing transactions between internal and external partners in a communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2015-03-03 |
| 7779067 | User specific support in communications systems | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2010-08-17 |
| 7120700 | Method and system for processing multi-media transactions in a communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2006-10-10 |
| 7039857 | Method and apparatus for building multimedia applications using interactive multimedia viewers | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2006-05-02 |
| 6910072 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2005-06-21 |
| 6874119 | Stored-media interface engine providing an abstract record of stored multimedia files within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2005-03-29 |
| 6718366 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2004-04-06 |
| 6539419 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2003-03-25 |
| 6381640 | Method and apparatus for automated personalization and presentation of workload assignments to agents within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2002-04-30 |
| 6370508 | Interface engine for managing business processes within a multimedia communication-center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2002-04-09 |
| 6345305 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2002-02-05 |
| 6332154 | Method and apparatus for providing media-independent self-help modules within a multimedia communication-center customer interface | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2001-12-18 |
| 6230197 | Method and apparatus for rules-based storage and retrieval of multimedia interactions within a communication center | Christopher Clemmentt Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2001-05-08 |
| 6212178 | Method and apparatus for selectively presenting media-options to clients of a multimedia call center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2001-04-03 |
| 6170011 | Method and apparatus for determining and initiating interaction directionality within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2001-01-02 |
| 6167395 | Method and apparatus for creating specialized multimedia threads in a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2000-12-26 |
| 6138139 | Method and apparatus for supporting diverse interaction paths within a multimedia communication center | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2000-10-24 |
| 6108711 | Operating system having external media layer, workflow layer, internal media layer, and knowledge base for routing media events between transactions | Christopher Clemmett Macleod Beck, Jonathan Michael Berke, Joel A Johnstone, James Karl Powers, Mark Franklin Sidell +1 more | 2000-08-22 |