Issued Patents All Time
Showing 26–50 of 71 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 8218753 | Processing multi-party calls in a contact center | Mukul Jain, Laurent Philonenko, Sanjeev Kumar | 2012-07-10 |
| 8102991 | Method and system for automatic call distribution | Shmuel Shaffer, Gebran Chahrouri, Labhesh Patel | 2012-01-24 |
| 8098273 | Video contact center facial expression analyzer module | Mukul Jain, Labhesh Patel, Sanjeev Kumar | 2012-01-17 |
| 8081749 | System and method for integrated queue management | Shmuel Shaffer, Labhesh Patel, Gebran Chahrouri | 2011-12-20 |
| 8005912 | System and method for presence notification for video projection status | Christopher E. Pearce, Randall B. Baird, Fadi R. Jabbour, Labhesh Patel, Shmuel Shaffer | 2011-08-23 |
| 8000456 | Techniques for marking and manipulating voice message segments through a telephone user interface | Labhesh Patel, Mukul Jain, Sanjeev Kumar, Shmuel Shaffer | 2011-08-16 |
| 7904760 | Method and system for using presence information in error notification | Shmuel Shaffer, Gebran Chahrouri, Labhesh Patel | 2011-03-08 |
| 7864944 | Optimal call speed for call center agents | Mukul Jain, Labhesh Patel, Sanjeev Kumar, Gebran Chahrouri | 2011-01-04 |
| 7847815 | Interaction based on facial recognition of conference participants | Labhesh Patel, Sanjeev Kumar, Mukul Jain | 2010-12-07 |
| 7813493 | Method and system for handling calls at an automatic call distribution system | Shmuel Shaffer, Labhesh Patel, Gebran Chahrouri, Mohammed I. Darwish | 2010-10-12 |
| 7764951 | Techniques for tracking communication frequency across communication modalities | Labhesh Patel, Sanjeev Kumar, Mukul Jain | 2010-07-27 |
| 7720919 | Automatic restriction of reply emails | Laurent Philonenko, Mukul Jain | 2010-05-18 |
| 7710869 | Packet routing to reduce susceptibility to disturbances | Robert E. Gleichauf, Shmuel Shaffer, Robert T. Bell | 2010-05-04 |
| 7706522 | Method and system for communicating with an automatic call distributor system agent | Shmuel Shaffer, Labhesh Patel, Gebran Chahrouri | 2010-04-27 |
| 7703691 | Multiple device and/or user association | Labhesh Patel, Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Bruce Moon | 2010-04-27 |
| 7706741 | Integrated mobile communication and broadcast program reproduction device | Labhesh Patel, Mukul Jain, Sanjeev Kumar | 2010-04-27 |
| 7656816 | Method and system for logging voice quality issues for communication connections | Shmuel Shaffer, Michael E. Knappe, Robert T. Bell | 2010-02-02 |
| 7606360 | Automated system and method for handling human and caller queues | Labhesh Patel, Sanjeev Kumar, Mukul Jain, Shmuel Shaffer | 2009-10-20 |
| 7551603 | Time-sensitive-packet jitter and latency minimization on a shared data link | Shmuel Shaffer, Michael E. Knappe | 2009-06-23 |
| 7446657 | Dynamic and hybrid RFID | Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Labhesh Patel | 2008-11-04 |
| 7398429 | System and method for tracing and logging for software module | Shmuel Shaffer, Gebran Chahrouri, Labhesh Patel | 2008-07-08 |
| 7356605 | System and method for controlling delivery of streaming media | Shmuel Shaffer, Robert T. Bell | 2008-04-08 |
| 7349535 | Method and system for automatic call distribution based on location information for call center agents | Shmuel Shaffer, Gebran Chahrouri | 2008-03-25 |
| 7315617 | Method and system for managing calls of an automatic call distributor | Shmuel Shaffer, Shantanu Sarkar, Labhesh Patel | 2008-01-01 |
| 7274291 | Dynamic and hybrid RFID | Shmuel Shaffer, Gebran Chahrouri, Shantanu Sarkar, Labhesh Patel | 2007-09-25 |