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Systems and methods of communication segments |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
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System and method of determining topics of a communication |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2025-02-04 |
| 12137186 |
Customer journey contact linking to determine root cause and loyalty |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2024-11-05 |
| 11277516 |
System and method for AB testing based on communication content |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2022-03-15 |
| 10992807 |
System and method for searching content using acoustic characteristics |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2021-04-27 |
| 10645224 |
System and method of categorizing communications |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2020-05-05 |
| 10601992 |
Contact center agent coaching tool |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2020-03-24 |
| 10582056 |
Communication channel customer journey |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2020-03-03 |
| 10313520 |
Real-time compliance monitoring facility |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2019-06-04 |
| 9413891 |
Real-time conversational analytics facility |
Michael C. Dwyer, Erik A. Strand, Frank Salinas, Jeffrey A. Gallino, Scott A. Kendrick +1 more |
2016-08-09 |