| 9055140 |
Contact center queue priority management method and system |
— |
2015-06-09 |
| 8503660 |
Unified command and control of a multiplicity of heterogeneous systems supporting call center functionality |
James Barnett, Robert Owens |
2013-08-06 |
| 8199895 |
Leveraging a SIP forking model for distributed contact center routing |
Michael Ely |
2012-06-12 |
| 7302051 |
System and method for providing an automatic telephone call back from information provided at a data terminal |
— |
2007-11-27 |
| 7149209 |
System and method for providing audio communication over a computer network using differing communication formats |
— |
2006-12-12 |
| 6889195 |
System and method for utilizing a computer network in conjunction with traditional telemarketing |
— |
2005-05-03 |
| 6879674 |
System and method for providing an automatic telephone call back to a telephone line being used to access a computer network |
— |
2005-04-12 |
| 6816880 |
Browser user inter face for client workstation |
Robert J. Stent, Anthony Curreri, W. James Gillis, John E. Cambray, B. Scott Smith |
2004-11-09 |
| 6760323 |
System and method for providing audio communication over a computer network using differing communication formats |
— |
2004-07-06 |
| 6754236 |
System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized |
— |
2004-06-22 |
| 6330243 |
System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal |
— |
2001-12-11 |
| 5812553 |
Multi-path bus digital processor |
Michael Pinault |
1998-09-22 |
| 5604740 |
Multi-path bus digital signal processor |
Michael Pinault |
1997-02-18 |
| 5164981 |
Voice response system with automated data transfer |
James P. Mitchell |
1992-11-17 |