Issued Patents All Time
Showing 25 most recent of 29 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12149523 | Event based authentication | Rahul Ramachandra Varrier | 2024-11-19 |
| 12039545 | Third-party service for suggesting a response to a received message | Gustavo Sapoznik, Hui Dai, Joseph Ellsworth Hackman | 2024-07-16 |
| 11880666 | Generating conversation descriptions using neural networks | Kevin Yang, Howard Chen, Tao Lei | 2024-01-23 |
| 11790376 | Predicting customer support requests | Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Ellsworth Hackman +1 more | 2023-10-17 |
| 11615422 | Automatically suggesting completions of text | Gustavo Sapoznik | 2023-03-28 |
| 11494348 | System and method for using object references as a data type | Michael J. Novak, Elizabeth Salowitz, Anshul Rawat, John Edward Gallardo, Vikas Bhatia | 2022-11-08 |
| 11386259 | Removing personal information from text using multiple levels of redaction | Frederick William Poe Heckel | 2022-07-12 |
| 11216510 | Processing an incomplete message with a neural network to generate suggested messages | Lisa Lijia Jiang, Tao Lei | 2022-01-04 |
| 10984781 | Identifying representative conversations using a state model | Michael Griffiths, Lei Xu | 2021-04-20 |
| 10885529 | Automated upsells in customer conversations | — | 2021-01-05 |
| 10878181 | Removing personal information from text using a neural network | Frederick William Poe Heckel | 2020-12-29 |
| 10762423 | Using a neural network to optimize processing of user requests | — | 2020-09-01 |
| 10693748 | Activity feed service | Chani Ayn Doggett, Brian R. Meyers, John Edward Gallardo, Abolade Gbadegesin, Michael J. Novak +7 more | 2020-06-23 |
| 10650311 | Suggesting resources using context hashing | — | 2020-05-12 |
| 10535071 | Using semantic processing for customer support | Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Ellsworth Hackman +1 more | 2020-01-14 |
| 10489792 | Maintaining quality of customer support messages | Joseph Ellsworth Hackman, Alan Hampton, Tao Lei | 2019-11-26 |
| 10482875 | Word hash language model | — | 2019-11-19 |
| 10453074 | Automatically suggesting resources for responding to a request | Gustavo Sapoznik | 2019-10-22 |
| 10334106 | Detecting events from customer support sessions | — | 2019-06-25 |
| 10169315 | Removing personal information from text using a neural network | Frederick William Poe Heckel | 2019-01-01 |
| 10109275 | Word hash language model | — | 2018-10-23 |
| 10097690 | Detecting events from customer support sessions | — | 2018-10-09 |
| 10083451 | Using semantic processing for customer support | Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Joseph Ellsworth Hackman +1 more | 2018-09-25 |
| 9892414 | Method, medium, and system for responding to customer requests with state tracking | — | 2018-02-13 |
| 9807037 | Automatically suggesting completions of text | Gustavo Sapoznik | 2017-10-31 |