Issued Patents All Time
Showing 1–15 of 15 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 12039545 | Third-party service for suggesting a response to a received message | Shawn Henry, Gustavo Sapoznik, Hui Dai | 2024-07-16 |
| 11956187 | Natural language processing for information extraction | Christopher David Fox, Jonathan David Weese, Satchuthananthavale Rasiah Kuhan Branavan, Tao Lei | 2024-04-09 |
| 11790376 | Predicting customer support requests | Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Shawn Henry +1 more | 2023-10-17 |
| 11588760 | Initialization of automated workflows | Christopher David Fox, Jonathan David Weese, Satchuthananthavale Rasiah Kuhan Branavan, Tao Lei | 2023-02-21 |
| 11588759 | Automated communications over multiple channels | Mitchell Steven Morgan, Frederick William Poe Heckel, Priya Sawant, Adrien Brochard, Christopher David Fox +1 more | 2023-02-21 |
| 11425064 | Customized message suggestion with user embedding vectors | Kelsey Taylor Ball, Tao Lei, Christopher David Fox | 2022-08-23 |
| 11373044 | Maintaining machine language model state across communications channels | Christopher David Fox, Tao Lei | 2022-06-28 |
| 10733614 | Assisting entities in responding to a request of a user | Gustavo Sapoznik, Hui Dai | 2020-08-04 |
| 10535071 | Using semantic processing for customer support | Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Shawn Henry +1 more | 2020-01-14 |
| 10515104 | Updating natural language interfaces by processing usage data | Satchuthananthavale Rasiah Kuhan Branavan, Frederick William Poe Heckel, Aaron Isaksen | 2019-12-24 |
| 10489792 | Maintaining quality of customer support messages | Shawn Henry, Alan Hampton, Tao Lei | 2019-11-26 |
| 10387888 | Assisting entities in responding to a request of a user | Gustavo Sapoznik, Hui Dai | 2019-08-20 |
| 10210244 | Updating natural language interfaces by processing usage data | Satchuthananthavale Rasiah Kuhan Branavan, Frederick William Poe Heckel, Aaron Isaksen | 2019-02-19 |
| 10083451 | Using semantic processing for customer support | Vicky Sehrawat, Jason Shaev, Punyashloka Biswal, Brian Dillmann, Shawn Henry +1 more | 2018-09-25 |
| 9715496 | Automatically responding to a request of a user | Gustavo Sapoznik, Hui Dai, Shawn Henry | 2017-07-25 |