Issued Patents 2023
Showing 1–12 of 12 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11847602 | System and method for determining and utilizing repeated conversations in contact center quality processes | Harshit Sharma, Salil Dhawan | 2023-12-19 |
| 11833276 | Volatile composition dispenser | Kumaresh GOVINDAN RADHAKRISHNAN, Thinh Nguyen Ha, Stefano Deflorian | 2023-12-05 |
| 11800015 | Upfront customer time consideration along with optimized agent desktop in a contact center | Salil Dhawan | 2023-10-24 |
| 11782940 | System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center | Salil Dhawan | 2023-10-10 |
| 11716671 | Systems and methods for optimal channel selection | Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari +3 more | 2023-08-01 |
| 11676094 | System and method for determining and utilizing after-call-work factor in contact center quality processes | Salil Dhawan, Harshit Sharma | 2023-06-13 |
| 11659088 | System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type | Kunal KHANVILKAR, Salil Dhawan, Sourav CHAUHAN | 2023-05-23 |
| 11657049 | System and method for reducing wait-time in a multichannel contact center | Damian Brhel, Salil Dhawan | 2023-05-23 |
| 11647120 | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | Salil Dhawan, Omkar Shrihari Joglekar | 2023-05-09 |
| 11575790 | Upfront customer time consideration along with optimized agent desktop in a contact center | Salil Dhawan | 2023-02-07 |
| 11554192 | Volatile composition dispenser | Kumaresh GOVINDAN RADHAKRISHNAN, Thinh Nguyen Ha, Stefano Deflorian | 2023-01-17 |
| 11546826 | Systems and methods for optimal channel selection | Salil Dhawan, Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari +3 more | 2023-01-03 |