Issued Patents 2023
Showing 1–13 of 13 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11847602 | System and method for determining and utilizing repeated conversations in contact center quality processes | Harshit Sharma, Rahul Vyas | 2023-12-19 |
| 11800015 | Upfront customer time consideration along with optimized agent desktop in a contact center | Rahul Vyas | 2023-10-24 |
| 11782940 | System and method for identifying similar queries by a customer on different digital channels in a multichannel contact center | Rahul Vyas | 2023-10-10 |
| 11716671 | Systems and methods for optimal channel selection | Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more | 2023-08-01 |
| 11676094 | System and method for determining and utilizing after-call-work factor in contact center quality processes | Harshit Sharma, Rahul Vyas | 2023-06-13 |
| 11657049 | System and method for reducing wait-time in a multichannel contact center | Damian Brhel, Rahul Vyas | 2023-05-23 |
| 11659088 | System and method enhancing customers satisfaction by assigning abandoned inbound-interactions to agents each on a satisfactory digital-channel type | Kunal KHANVILKAR, Rahul Vyas, Sourav CHAUHAN | 2023-05-23 |
| 11652923 | Interaction based suitable channel selection for queued customers | Jibin George, Sandeep Goynar, Harsimran Jeet Singh | 2023-05-16 |
| 11647120 | System and method for redirecting inbound-voice-interactions to digital channels in a contact center | Omkar Shrihari Joglekar, Rahul Vyas | 2023-05-09 |
| 11647118 | System and method for prioritizing tenants for a service for a request router in a cloud-based software as a service (SaaS) platform contact-center | Harshad AMBEKAR, Swati Kadu | 2023-05-09 |
| 11632465 | Communication session hold time management in a contact center | Niraj Riswadkar, Mayura Nene | 2023-04-18 |
| 11575790 | Upfront customer time consideration along with optimized agent desktop in a contact center | Rahul Vyas | 2023-02-07 |
| 11546826 | Systems and methods for optimal channel selection | Ashish Seth, Sebastien Roland Mancel, Tushar Deshmukh, Deepak Tiwari, Saiprasad Vyawahare +3 more | 2023-01-03 |