Issued Patents 2023
Showing 1–25 of 26 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11849057 | Analysis of call metrics for call direction | Qing Zhao, Bryan R. Martin | 2023-12-19 |
| 11849071 | Template-based management of telecommunications services | — | 2023-12-19 |
| 11843719 | Analysis of customer interaction metrics from digital voice data in a data-communication server system | Bryan R. Martin | 2023-12-12 |
| 11838259 | Nat traversal in VoIP communication system | — | 2023-12-05 |
| 11825019 | Customization of alerts using telecommunications services | — | 2023-11-21 |
| 11825018 | Region-based connecting of calls using client-specific control and provisioned numbers | Mehdi Salour, Oisin Glynn, Ona Stewart | 2023-11-21 |
| 11785363 | Customization of emergency notifications for communications services | — | 2023-10-10 |
| 11778093 | Apparatuses and methods involving an integrated contact center | Justin Driemeyer, Manu Mukerji, Vijai Gandikota, Soumyadeb Mitra, Solomon Fung +1 more | 2023-10-03 |
| 11778105 | Template-based configuration and management of data-communications services | — | 2023-10-03 |
| 11778017 | Switchboard server using a high-level programming interface | — | 2023-10-03 |
| 11750467 | Customized call routing and processing based on analytics and a high-level language programming | — | 2023-09-05 |
| 11736607 | User-configurable recording of VoIP calls | — | 2023-08-22 |
| 11716269 | Apparatuses and methods involving a monitor device for use with endpoint devices | Bryan R. Martin | 2023-08-01 |
| 11706333 | Region-based bridging of calls using client-specific control and revised caller identifiers | Mehdi Salour, Oisin Glynn, Ona Stewart | 2023-07-18 |
| 11706350 | Display dependent analytics | Qing Zhao | 2023-07-18 |
| 11700332 | Apparatuses and methods involving a contact center virtual agent | Arunim Samat, Vijai Gandikota, Manu Mukerji | 2023-07-11 |
| 11689657 | Client-specific control of shared telecommunications services | — | 2023-06-27 |
| 11671533 | Programming/data sets via a data-communications server | — | 2023-06-06 |
| 11652924 | Analysis of data metrics in IPBX networks | Qing Zhao, Bryan R. Martin | 2023-05-16 |
| 11647087 | Intelligent call handling and routing | — | 2023-05-09 |
| 11632457 | Dynamic direction of incoming calls | Garth Judge, Bryan R. Martin | 2023-04-18 |
| 11611654 | Identifying and processing, for priority, calls in data communications server | Qing Zhao, Bryan R. Martin | 2023-03-21 |
| 11606396 | Client-specific control of shared telecommunications services | — | 2023-03-14 |
| 11588715 | Analysis of system conditions from endpoint status information | Bryan R. Martin | 2023-02-21 |
| 11575732 | Networked device control using a high-level programming interface | — | 2023-02-07 |