Issued Patents 2021
Showing 1–3 of 3 patents
| Patent # | Title | Co-Inventors | Date | Approx Value ⓘ |
|---|---|---|---|---|
| 11210677 | Measuring the effectiveness of individual customer representative responses in historical chat transcripts | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2021-12-28 | $7,175,000 |
| 11157707 | Natural language response improvement in machine assisted agents | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2021-10-26 | $2,874,000 |
| 11138212 | Natural language response recommendation clustering for rapid retrieval | Steven Ware Jones, Jennifer A. Mallette, Vivek Salve | 2021-10-05 | $5,888,000 |