Issued Patents 2021
Showing 1–5 of 5 patents
| Patent # | Title | Co-Inventors | Date |
|---|---|---|---|
| 11210677 | Measuring the effectiveness of individual customer representative responses in historical chat transcripts | Steven Ware Jones, Arjun Jauhari, Vivek Salve | 2021-12-28 |
| 11170173 | Analyzing chat transcript data by classifying utterances into products, intents and clusters | Steven Ware Jones, Vivek Salve, Jia Liu | 2021-11-09 |
| 11157707 | Natural language response improvement in machine assisted agents | Steven Ware Jones, Arjun Jauhari, Vivek Salve | 2021-10-26 |
| 11138212 | Natural language response recommendation clustering for rapid retrieval | Arjun Jauhari, Steven Ware Jones, Vivek Salve | 2021-10-05 |
| 11095578 | Technology for chat bot translation | Steven Ware Jones, Ruchi Asthana, Jacob Lewis, Vivek Salve | 2021-08-17 |